Shipping & Returns

All orders placed online at reya.nyc will be confirmed by a representative personally. Pieces that are in-stock will ship within 1-3 business days after payment confirmation unless a particular ship date is stated for the piece. If your desired piece is not in stock, a representative will contact you with an estimated delivery date. For custom, made-to-order pieces or any Private Concierge orders please allow 2-3 weeks for delivery. Shipping times may vary due to availability of inventory, we want to ensure satisfaction and will do our best to personally keep you informed. 

Shipment Tracking

You will receive an email confirmation for your order in which tracking information is provided. We may upgrade your shipping for a faster delivery and will personally contact you with the updated information. You will be notified when your order ships via Email and SMS. If you did not receive either form of communication confirming your order please email us at concierge@reya.nyc

Adjustments to orders already placed

If you need to change your order or cancel your order, please contact us as soon as possible at concierge@reya.nyc with your order number and reason for the change. 

Price Fluctuations

Item prices are subject to change due to variability in the raw materials (diamonds, gold prices, precious gemstones). If  an item’s listed price is lower than its actual price, we will personally contact you before finalizing your order to confirm the new price. There is no negotiation of pricing for any of our pieces. 

Lost Packages or Order not received

Please ensure that you are entering a valid and secure delivery address upon checkout. Once we have handed the order to the shipping carrier (UPS, USPS, Fedex), it is the responsibility of the carrier to deliver your package to the stated address. If there is a signature required for a high value item, we will personally remind you that someone must be present to sign for the package (can be doormen or lobby persons as well). Please email us at concierge@reya.nyc for any lost, not received, or delivery issues with your order. 

Shipping & Returns

ALL SALES ARE FINAL. We can only honor an exchange if there is a product defect. We have high quality standards and within our operational process we photograph pieces prior to delivery so we can ensure you are receiving the best quality. Please email concierge@reya.nyc with your order number for any issues.